The Bailey Insurance Service team has over 100 years of combined experience serving the greater Knoxville area. Our passion is serving you and we look forward to the next 25 years of doing so.


Principal – Knoxville, TN

Bailey Insurance Service began February 1, 1994 in the basement of Mike Bailey’s home. He started his independent agency with one phone, one computer, and one empty four-drawer file cabinet. Previously, Mike had ten years of success with a multi-line captive company, and had plenty of relationships on which to build his quality organization.

Mike is a graduate of the University of North Carolina at Chapel Hill, and former three year veteran book salesman for the Southwestern Company. Married to wife Kim of 20 years, they have three daughters: Katie, McKenzie, and Caroline.

Mike Bailey has over 25 years of experience and knowledge as an insurance agent. He contributes his time and resources to superb organizations such as, the Dream Connection, Reach Them 2 Teach Them, the Ed Bailey Foundation, and the Rotary Club of West Knoxville. He is an active member of First Baptist Church of Concord, and Partners in Christ.

Mike supports our men and women in uniform around the world.

By taking care of all of your insurance needs, our customers will know they are protected, and can rest easy knowing their possessions and loved-ones are covered with Bailey Insurance Service. It would be our absolute pleasure to serve you and we hope we get the chance to do so.

God Bless!
Mike Bailey


The Bailey Insurance Service staff includes agents for home, auto, life, health (individual and group), commercial, and bonds. The Bailey Insurance Service team is available to evaluate, plan, and program a comprehensive insurance package that will suit your needs.


Katie Bailey Maners

Personal Lines Account Manager & Office Manager

Katie is the second generation of Bailey’s at Bailey Insurance Service. She grew up in Knoxville, went to Farragut High School and graduated from the University of Tennessee with a degree in English. Katie and her husband, Chris, live in Alcoa with their son, Walker. Katie worked at Bailey Insurance Service part time beginning in 2010 and has been full-time since 2012. Katie loves taking care of people, spending time with family, friends and her dogs, Shooter and Majors.


Fleming Hodges


Fleming grew up in Knoxville, TN. He went to West High School where he was involved in several sports. He graduated from the Citadel in 2009, and has been an insurance agent with Bailey Insurance Service since 2012. He writes all lines of business, including Commercial, Personal and Life. In his free time, he is a member of Other Brothers at The Episcopal Church of the Ascension and has coached middle school football for West.


Travis Kilbourne

Commercial Lines Account Manager

Travis has been in the insurance business since 2010 and came to Bailey Insurance Service in 2018. He has an extensive background in various roles of insurance but specializes in commercial insurance. Travis was born and raised in Knoxville, Tennessee and graduated from the University of Tennessee with a degree in Business Administration in 2008. In his spare time, Travis enjoys playing golf, bowling and being a new dad to his son, Camden Matthew.


Patrick Dunford


Patrick Dunford has been in the insurance business since 2012 and joined Bailey Insurance Service in early 2016. He graduated from Sullivan Central High School in Kingsport and later attended Walter State Junior College majoring in Golf Course & Turf Grass Management. Patrick specializes in fitting individual client needs and puts an emphasis on long-term relationship building as well as providing excellent customer service. He is originally from Kingsport and loves calling East Tennessee his home. He resides in Knoxville with his wife, Rebekkah and their two children, Landon and Lilah.  In his spare time, Patrick enjoys spending time with his family and friends, as well as playing golf on the weekends.


Lisa Lawrence

Office Assistant

Lisa has been with Bailey Insurance Service since 2014. She is responsible for providing any and all customer service from basic policy changes to commercial lines renewals. She graduated from Samford University with a degree in Paralegal Studies. She is currently working towards getting licensed in Property and Casualty. Lisa is from Marietta, Georgia and currently lives in Knoxville, Tennessee with her husband, Jeff and two children, Jake and Kate. In her spare time, she loves spending time with her family and two dogs, Sam and Sophie.


Emily Taylor

Office Assistant

Emily has been with Bailey Insurance Service since July of 2018. She is responsible for the office operations and ensuring that all of our clients are being provided with the highest level of service possible. Her first job was at a local agency in Georgia where she found her love for insurance. She was born and raised in South Georgia and moved to East Tennessee in 2016. She is the current full time office assistant and plans to get licensed in Life and Health within the next year. She has been blessed with an amazing boyfriend, wild little boy and cute pup!


Morgan West

College Intern

Morgan is a current student at the University of Tennessee pursuing a degree in Marketing and plans to graduate in May 2019. He has been with Bailey Insurance Service since May 2018. Morgan enjoys playing sports, hiking and skiing. He is UT’s #1 fan for football and basketball.